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What Our Clients Have to Say
Harrington
Consulting has been a very helpful resource to Thompson's
multimedia Customer Care Center. Their special expertise in call
center operations, resource management, site selection, call center
technology and human resources has made them an important consultant to
our operation. HCG
has bridged the gap between consulting and implementation by actually
assisting in the execution of their recommendations."
"Year after year we
have continued our partnership with the Harrington Consulting Group
because of their expertise, integrity and reliability to handle diverse
call center operations projects. I highly recommend them, especially
if the project requires a depth of operational capabilities...." During our
rapid expansion, eSupportNow was faced with opening up new contact centers
on each coast, and a new corporate headquarters, almost
simultaneously. Harrington Consulting Group's services
were invaluable. From site selection and architectural design to
project management and staffing, we were able to deliver our new sites on
time and on budget."
"If it had not been for their guidance and dedication, I don't believe this project would have been as successful as it has been." Sandy Savage, Vice President, Cross Country Automotive Services "This group has
always been known in our industry as a 'client selective' group.
If, after their discovery process, they see no apparent value-add or a
conflict in business philosophy, they will respectfully decline the
project. This strategy is unique in a universe of newly created
'call center' experts. As a result, they are my choice for
operations projects." |
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